INTRODUCTION
Your privacy is of paramount importance to HPA. The Healthcare Performance Analytics platform (HPA) (“platform” or “software”) is developed and maintained by ClicData SAS in partnership with FTI Consulting.
HPA provides a cloud-based service (the “Service”), which is a Data Analytics and Reporting Platform for storing, processing, interfacing and visualizing data via our web, API and mobile applications. We fully respect your right to privacy about your interactions with the Service and are committed to being transparent in our dealings with you as to what personal information we will collect and how we will use your personal information. Also, we only collect and use personal information that is necessary for providing Service and where we have a lawful basis to do so.
We have created this Privacy Policy to describe our practices and procedures in handling “Personal Information” we collect or receive from you. The term “Personal Information” means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable living natural person, including but not limited to: (i) Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, and (ii) information defined as “personal information,” “personally identifiable information,” “personal data,” or similar expressions under applicable privacy laws or data security Laws.
This Privacy Policy covers three types of Personal Information:
- Website Information means information collected while viewing pages on our websites, the information you have entered in our contact, download documents, employment forms or other forms, referral URLs and IP address and similar data tracked internally as well as by third parties.
Please read this Privacy Policy carefully. We will ask for your consent to be bound by this Privacy Policy as a condition of (i) viewing our web sites and (ii) testing or using our services.
Our website and Services are intended for use by business professionals and adults. We do not knowingly collect Personal Information from users under 13 years of age however we do make our services available for academic institutions.
COLLECTED DATA
Web Site Cookies
A cookie is a small file placed onto your browser that enables us to enhance your experience on HPA websites and application by remembering your preferences and settings.
HPA Cookies are used to store the preferred/selected web site language, the web site that referred the visitor, a unique identifier that can be traced back to the session in the application for activity reporting or to predefined defaults such as region and language preferences.
Additionally, our web site uses Google Analytics using Tag Manager which tracks visitors, their page to page activity and duration of each page. We use these cookies to improve our web site in content and organization and to index it preferentially in Google search.
Web Site Forms
Web Site Forms are used to allow visitors to contact sales staff for commercial questions, employment inquiries, and to forward requests for additional information or documents on related topics.
USE OF COLLECTED DATA
Data collected from the web site is used in optimizing the web site by changing structure and content.
Data from forms such as Contact Us, Blog Subscription, Download Assets such as Whitepapers and Documents are used to provide the required information to the requester.
DATA RETENTION
Personal Information will be kept and stored for such period of time as we deem necessary taking into account the business purpose for which it was collected in the first instance, and our obligations under applicable data protection law.
This may include retaining Personal Information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.
Where we retain Personal Information for Sales and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Sales department, not to specifically analyze personal characteristics about you.
CONTACTING US
If you need to contact us about any of your rights as set out in this Policy, all such requests should be made in writing by email to contact@healthcare-performance.com.
RESOLVING DISPUTES
If you do not think that we have processed your Personal Information by this Privacy Policy, please contact us in the first instance. You may submit a complaint to us at contact@healthcare-performance.com.
Once we receive a privacy complaint, our privacy team will investigate your complaint and give you a response. We will need sufficient information from you for us to evaluate your complaint and, as a result, we may request that you give us additional information that we believe is necessary to assess your complaint.
Dispute resolution proceedings will be in English.
CHANGES TO PRIVACY POLICY
HPA may change its Privacy Policy from time to time and at its sole discretion. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Service or other Personal Information to us. If material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on our website or by sending you a notification about this. We will not process Personal Information in a manner not contemplated by this Privacy Policy without your consent.